Name: Burnaby Blacktop LTD
Address: 4641 Byrne Rd, Burnaby, BC, V5J 3H6, CA
Telephone: 778.855.0513

CUSTOMER INFORMATION FOR CONCRETE SERVICES

Burnaby Blacktop Ltd. works hard to ensure that you will have high quality, long-lasting concrete around your home or business. Whether it is your sidewalk, driveway, garage or stairs you are assured that we will do the best we can to meet or exceed your expectations.
Our crew members are properly trained to prepare, set up, pour and finish concrete to the highest of industry standards. We ensure our team keeps up to date with the latest materials and techniques. We work hand in hand with our concrete producers and suppliers in order to give you the highest quality materials.
Our Company offers different types of finishes. Exposed aggregate, broom or polished finishes. We also offer a wide variety of stamped finish patterns in different colours to suit your own personal style.

What to Expect

Cracks

It is common for surfaces made of concrete to crack. While this is not a desirable outcome, it is bound to happen. To minimize this, we install crack control joints in the areas where concrete is most likely to crack.
As your contractor, we will always do our best to control the cracking but there is No Guarantee that the concrete surface will not crack in other areas.
Cracks that are 3/16” in size or less are considered as normal and within the industry standards.

Discoloration

Another common concern is colour. It is not possible for us to match the colour of your existing concrete surfaces due to several factors. There are also instances where your driveway may not match exactly if it requires the need to pour more than one truckload of concrete in it.
In addition, concrete placements that are done on different days or if you have colour added to it may also result in variance in the shades. To make it less noticeable, we suggest a slightly different shade for the borders or margins to separate the sections. Most of these colours are minor and will probably fade over time.

Surfaces

Another misconception is that your sidewalk, driveway, garage or stairs will last and hold indefinitely. This is not true. Exterior concrete is subject to sunlight exposure, inclement weather and heavy vehicle traffic.
While concrete is a very strong and durable product, it is not always without flaws. There are instances when the surface appears to be popping or flaking off. It this appears, it is quite possible that a stone or stones close to the surface popped out during the drying process. This is nothing to worry about since this does not mean that the integrity of the slab is compromised.

Texture

You may notice a difference between your concrete driveway and walkway from that of your neighbours although the same finishing has been done. This is common and should not cause concern on your part. Concrete is a wearing surface and it may change texture over time.

Cracked Concrete

The industry standard for repair is greater than a 4/16” displacement (either gap or height). These cracks can be filled with industry-standard materials.

How To Take Care Of Your Concrete Surface

Seal coat your concrete surface using a good quality sealer. This is a service that we also offer to ensure that your concrete surface stays durable for many years to come.
Please allow 7 – 14 days drying time before you drive on your new concrete driveway.
Do not allow water to drain under the slab as this may result in settlement cracks.
Refrain from using de-icing chemicals such as salt for snow and ice removal on the first winter after installation. You may use sand for traction to avoid damages.
Never use de-icers that contain ammonium nitrate or ammonium sulphate such as fertilizers to your concrete surface. These products are known to aggressively attack and damage concrete.
If you plan to seal your driveway yourself, make sure that you follow the instructions listed for sealer application.
Do not use harsh chemicals to remove stains. You may use a product that is specially designed to remove the stain or for use on concrete surfaces.

Services Information and Payments

Any changes made after the commencement of the project will result in extra charges.
All maintenance of concrete after the pour is completed remains the sole of the owner/general contractor.
Burnaby Blacktop Ltd. Accepts no responsibility after placing and finishing is completed i.e. shrinkage, defects in concrete mix or colour, etc.
Original job must be paid in full before any repairs are done (if required).
Customer assumes all responsibilities for permits and licenses.
The customer is responsible for any landscaping damage/s due to forming of concrete placing.
It is the customer’s responsibility to obtain permission from adjoining neighbours to run forms, etc into their property.
Burnaby Blacktop Ltd. Is not responsible for any changes to the price of concrete.
Deficiencies and errors must be reported in writing to Burnaby Blacktop Ltd.’s office within three (3) business days of pour in order to be considered for acceptance by Burnaby Blacktop Ltd. If the customer does not provide a written notice, this confirms that they are accepting the work completed and shall constitute de facto acceptance of work and will void any liability and responsibility to Burnaby Blacktop Ltd. for remedial work and the related cost incurred by any other party to increase the quality of the concrete what so ever to a level for acceptance by the customer and others.

Stamped Concrete

Payment in full must be made immediately after stamping completion.
Stamped jobs include powder and sealer.

Payments

Payments must be made by cheque, cash or e-transfer.
Cheques are made payable to “Burnaby Blacktop Ltd.”
Full payment is due immediately after placing and finishing (stamping if applicable, is completed).

COVID-19 Pandemic: Your Safety is Our Priority

To our valued customers

As a company, we prioritise health and safety for our employees and most importantly, our customers. We would like to assure you that we work under strict compliance with the BC Centre of Disease Control (CDC) and adheres to the guidelines provided by Health Canada and the World Health Organization regarding the COVID-19 pandemic.

Our business procedures, including estimating, collections, on site work procedures and overall customer interaction have been adjusted to ensure a healthy interaction between our employees and customers:

All our estimators are being cleared daily via a health check to see if they are showing flu like symptoms (dry cough, fever, headache, etc.)
Anyone who have travelled outside the country or had any interaction with anyone who came from an overseas trip within the last 14 days are requested to complete a home quarantine procedure to ensure that they have not contracted the virus
When estimating a project, physical interaction is not necessary. Our estimator can visit the site if needed or look at the site plan, measure and calculate costs without a face to face contact with the customer. The quote will be sent via email and further questions or requests can be discussed over the phone
Our crew and clients must pass a health check before starting any project. Face to face interaction is limited as we practice social distancing on job sites. We maintain at least 6 feet distance from each other

Our employees have been educated with regards to the health and safety requirements amidst the COVID-19 pandemic. We make sure that they strictly adhere to the following:

Regularly and thoroughly wash their hands with soap and water for at least 20 seconds
Avoid touching their eyes, nose, and mouth with unclean hands
Cover their mouth and nose with the bend of the elbow or use tissue when coughing or sneezing
Properly and immediately dispose tissues in a garbage can and wash hands and bend of the elbow after coughing or sneezing
Adhere to social distancing guidelines (at least be 6 feet away from others), refrain from going to gatherings, parties and public events
Frequently disinfect touched objects and surfaces such as door handles, computers, phones, remotes, toilets, tools, equipment surfaces, etc.
Refrain from greeting people with a handshake or via any physical contact like embracing
If a staff member has or will be travelling outside of Canada, they will not be allowed on-site until the recommended 14-day quarantine period has lapsed
Employees who have flu like symptoms or have been exposed to someone who have flu like symptoms are requested to stay at home to recover and monitor themselves carefully
Team members who have flu like symptoms or taking care of someone who have flu like symptoms are reminded to wear a mask to avoid spreading the virus
If a staff member suspects they have Covid-19 Symptoms, they should contact Health Link at 811 to obtain professional advice and testing if deemed necessary

Our company representative will contact the customer before starting the project to ensure a safe environment for our workers:

If the customer has travelled outside the country within the last 14 days, we will reschedule the job after they have completed the quarantine period
We will reschedule the job start date if any person in the household is displaying flu like symptoms

We will continue to monitor this situation closely and will ensure that all policies and preventive measures are adhered to. We also would like to encourage you to be up to date with COVID-19 pandemic by visiting the Health Canada’s website and watching the daily news.

If you have queries and concerns regarding the above practice, please feel free to contact us at 778.855.0513 or send an email to [email protected]. Be assured that we will continue to be at our best in providing a safe and healthy work environment.

Thank you.

Burnaby Blacktop Ltd.

Warranty for Concrete Projects